Complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of your project, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Either call us on 01204 775151, write to us at 82 Bury New Road, Bolton, BL2 2BD or email us at sam@oldfieldbathroomsandkitchens.co.uk.

We aim to respond within five days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised. Where we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0333 241 3209 or via their website.

Visit our showroom

We are a small family-run business offering a bespoke service. Our showroom is open by appointment only, to ensure that we can give you our full attention.

Our accreditations

As a Which Trusted Trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader. We are also a member of the Guild of Mastercraftsmen, an organisation devoted to the promotion of excellence.

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