About us

We have been in the trade for over 20 years and have a wealth of knowledge and experience in building/renovations and in particular bathrooms and kitchens. Our designer and project manager, Richard, is a natural leader with contagious enthusiasm, whose personal tenacity and task focus is masked by outstanding people skills, and who can be relied upon to deliver your project and exceed your expectations.

Outstanding customer service

Richard is an excellent communicator, with a pragmatic approach to problem-solving across a wide range of trades. Coupled with outstanding customer service skills and a passion for delivering service excellence, you can have total confidence in dealing with Oldfield Bathrooms & Kitchens. We deliver the highest standards of professional workmanship which is borne out by our accreditations. As a Which? Trusted Trader and a member of the Guild of Mastercraftsmen we have passed stringent vetting procedures prior to acceptance and are continuously assessed to ensure that we maintain our high standards of work and customer service. Richard is fully CRB cleared for that added peace of mind. Take a look at our testimonials and accreditations.

The complete service

From a free consultation, design and quotation through to complete installation and after-sales service, we’ll manage your project from start to finish. Our fully qualified professional tradesmen will take care of everything from rip out, building work, plumbing, gas and electrics right through to plastering, tiling, flooring and decoration. We’ll provide one fully itemized quote and one final invoice when your project has been completed.

Quality products at reasonable prices

We offer a huge range of quality products and have an established reputation for high quality craftsmanship, professionalism and reliability. As a result, most of our work is secured by recommendation. All the kitchens we supply come with a 10-year quality guarantee. Our 18mm cabinets are colour co-ordinated and have solid backs with industry-leading Hettich hinges, soft close mechanisms and drawer boxes as standard. Our bathrooms come with a range of guarantees.

We are a small business and operate our showroom on an appointment-only basis. This means our staffing costs and overheads are low and we can pass on the savings to our customers.

Customer feedback

We are continuously looking at ways to improve our service and always seek feedback. At the end of each project we ask our customers to complete satisfaction questionnaires from Which? and the Guild of Mastercraftsmen who assess the questionnaires, allowing for unbiased reviews. We are pleased to report that all come back with excellent ratings. Find out more on our accreditations page.

Complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of your project, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Either call us on 01204 775151, write to us at 82 Bury New Road, Bolton, BL2 2BD or email us at sam@oldfieldbathroomsandkitchens.co.uk.

We aim to respond within five days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0333 241 3209 or via their website.

Registered Office Address: Suite C4 Conway House, Ackhurst Business Park, Foxhole Road, Chorley, England, PR7 1NY Registered in England and Wales – Company number: 05356121

Visit our showroom

We are a small family-run business offering a bespoke service. Our showroom is open by appointment only, to ensure that we can give you our full attention.

Our accreditations

As a Which Trusted Trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader. We are also a member of the Guild of Mastercraftsmen, an organisation devoted to the promotion of excellence.

Four simple steps

to your dream kitchen or bathroom